FAQs

Project ADAM provides easier and more secure access to applications through Single Sign-On (SSO) and Multi-Factor Authentication (MFA).

Users will be able to access multiple applications using one account (Windows Account) and by logging just once. Depending on the user's location and/or device, user will be asked to verify the identity, as additional security measures. 

You may start with your registration to the Self-Service Password Reset/Multi-Factor Authentication and choose how you want your identity to be verified. After registration, you’re all set and ready to use and enjoy these features. To register, you may go directly to https://aka.ms/ssprsetup or visit Project ADAM Portal link at adam.fphc.com for more related information.

We don't recommend using google or other authenticator apps as this might conflict with existing applications that are using your email address as well, (e.g., Salesforce) Please use Microsoft authenticator app on the SSPR registration.

Answers can be 3 to 40 characters long.

We recommend that you configure 2 or more authentication methods. If you have configured two or more authentication methods, the self-service password reset system may provide alternative methods for identity verification. This can include sending an OTP to your registered phone number or allowing you to authenticate through your linked authenticator app. Contact your organization's IT Support or refer to the system's documentation for assistance in such cases. 

When Project ADAM goes live, you will be asked to register before you can access the SSOenabled application. While this will only take 7-10 minutes to complete, you can avoid this short disruption by registering in advance. 

To register now, please go to https://aka.ms/ssprsetup or visit the Project ADAM Portal: adam.fphc.com > Go to SSPR page and click the "Register Account" link. Instructions can be found at How-to Guides page > Self - Service Password Reset > How to Register My Account

There might be cached credentials in your browser that is not authorized to use the feature. Try to use incognito browsing.

Yes, register again using the tablet.

Sign-in method refers to the authentication methods where you can verify your identity when asked.

At least one but we recommend that you register to all or two methods, one as default/primary and the other one as back-up or alternate method.

1. Preferred authentication or sign-in method (Mobile Phone, Authenticator App, Security Questions)

2. Ensure that your mobile device or phone is ready with you

3. Know your Windows account (username and password)

Yes, aside from your primary number, you can register an alternative phone number.

Self-service password reset is a system that allows users to change  their passwords without the need for IT support. It provides a convenient and secure way for individuals to regain access to their accounts by verifying their identity through various authentication methods. You may access our Self – Service Password Reset on Project ADAM Portal  (adam.fphc.com) , select the SSPR page and then click the “Change Password” link.

Yes, the self-service password reset system is designed with security in mind. It incorporates various authentication methods and safeguards to protect your account. These may include security questions, two-factor authentication, account lockout policies, and encryption to ensure that your password reset process is secure and your information remains protected.

There might be cached credentials in your browser that is not authorized to use the feature. 

Try to use incognito browsing.

Using the self-service password reset system saves you time and allows you to reset your password independently, without relying on IT support. It offers a convenient and efficient way to regain access to your account whenever you need it, without the need for manual intervention.

Your account needs to be active and enrolled in the self-service password reset system. You will also need to provide additional information or verify your identity using pre-defined methods you configured during the registration.

Yes, you can reset your password using any device or browser that has internet access. The self-service password reset system is accessible through a web portal allowing you to initiate the password reset process from wherever you are.

The maximum password age is 90 days or every 3 months.

Yes. If you're account got locked out, you may reset your password using the Project ADAM portal (adam.fphc.com). Go to SSPR and then click the “Forgot Password” link to unlock your account.

5 incorrect information attempts on password reset identity validation will lead you to "Invalid Security Code" page. And you'll receive a prompt, "You've tried to verify your account too many times in the last 1 hour. For security reasons, you'll have to wait 24 hour(s) before you can try again." when you try to restart you reset process. If you really need to reset your password, contact Service Desk.

You need to enter password that is different from your 12 previous passwords.

Your password should not contain the user's account name or parts of the user's full name that exceed two consecutive characters Be at least six characters in length Contain characters from three of the following four categories: English uppercase characters (A through Z) English lowercase characters (a through z) Base 10 digits (0 through 9) non-alphabetic characters (for example, !, $, #, %)

If you suspect unauthorized access to your account, its crucial to take immediate action. First, try to reset your password using the Self – Service Password Reset that can be found on Project ADAM portal (adam.fphc.com), under SSPR click the “Forgot Password” option, you will be redirected to the FGEN Apps login page, click the “Forgot My Password” link to reset your password as quickly as possible. Or you may report immediately to IT Security.

If you encounter an error during the reset process, screenshot your error and report it to IT Help Desk for troubleshooting and assistance.

Yes, in most cases, you should be able to reset your password even if you're on temporary leave or vacation. The “Reset My Password” link on Project Adam Portal (adam.fphc.com) is designed to provide convenience and accessibility to users at any time.

There's no option for updating. But you can delete the existing registration for Security question and register again to include your desired questions and answers.

The session lifetime for password reset is 15 minutes. From the start of the password reset operation, the user has 15 minutes to reset their password. The email and SMS one-time passcode are valid for 5 minutes during the password reset session.

This error indicates that the password reset link you received has expired. Visit the “Reset My Password” link again on Project Adam Portal (adam.fphc.com) and request a new password reset email. 

There are several options to verify your identity via MFA: (1) Microsoft Authenticator App (2) Verification Code (3) Text (4) Call. To setup your MFA, you may check our Project ADAM Portal at adam.fphc.com > How to Guides > Multi – Factor Authentication

Temporary Access Pass is often used as a backup method in case the primary MFA method is unavailable due to reasons such as a lost or forgotten device and poor network connectivity. This feature bypass the MFA for a short period of time (1 hour).

You may request for a Temporary Access Pass upon approval from your immediate Supervisor or Manager.

The session lifetime for password reset is 15 minutes. From the start of the password reset operation, the user has 15 minutes to reset their password. The email and SMS one-time passcode are valid for 5 minutes during the password reset session.

Single Sign-On (SSO) is an authentication process that allows users to access multiple applications or services with a single set of login credentials.

In the troubleshooting details page, click the “Copy info to clipboard” and paste it on the medium that you will use to report the issue. You can report it using the ticketing service tool,  support request or via email.

Myapps portal, myapps.microsoft.com, is the single portal where you can access your applications that are SSO-enabled.